The owenership quotient : putting the service profit chain to work for unbeatable competitive advantage
| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Published: |
Massachusetts :
Harvard Business School Publishing ,
2008
|
| Subjects: |
PERPUSTAKAAN KOMUNITI PETALING JAYA
| Call Number: |
659 1 HES |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| 00224926 | RUJUKAN | BUKU | AVAILABLE |