A complaint is a gift : recovering customer loyalty when things go wrong
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Published: |
San Francisco :
Berrett-Koehler Publishers, Inc. ,
2008
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| Subjects: |
PERPUSTAKAAN KOMUNITI PETALING JAYA
| Call Number: |
658 8343 BAR |
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| Accession | Item Category | Format | Status | Notes |
|---|
| 00220216 | PINJAMAN | BUKU | AVAILABLE |