APA (7th ed.) Citation

Allen, P., Higgins, S., McRae, P., & Schlamann, H. (2006). Service orientation: Winning strategies and best practices. Cambridge University Press.

Chicago Style (17th ed.) Citation

Allen, Paul, Sam Higgins, Paul McRae, and Hermann Schlamann. Service Orientation: Winning Strategies and Best Practices. Cambridge: Cambridge University Press, 2006.

MLA (9th ed.) Citation

Allen, Paul, et al. Service Orientation: Winning Strategies and Best Practices. Cambridge University Press, 2006.