Designing the customer-centric organization : a guide to strategy, structure, and process

Designing the customer-centric organization : a guide to strategy, structure, and process

Bibliographic Details
Main Author:	Galbraith, Jay R.
Format:	Book
Published:	San Francisco : Jossey-Bass , 2005
Subjects:	Customer relation > Management > Handbooks,manuals,etc. Strategic planning > Handbooks,manuals,etc.

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