APA (7th ed.) Citation

Galbraith, J. R. (2005). Designing the customer-centric organization: A guide to strategy, structure, and process. Jossey-Bass.

Chicago Style (17th ed.) Citation

Galbraith, Jay R. Designing the Customer-centric Organization: A Guide to Strategy, Structure, and Process. San Francisco: Jossey-Bass, 2005.

MLA (9th ed.) Citation

Galbraith, Jay R. Designing the Customer-centric Organization: A Guide to Strategy, Structure, and Process. Jossey-Bass, 2005.