Positively outrageous service : how to delight and astound your customers and win them for life
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| Format: | Book |
| Published: |
Chicago :
Dearborn Trade Publishing ,
2004
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| Edition: | 2nd ed. |
| Subjects: |
| Physical Description: | 211p. : ill. ; 23cm. |
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| ISBN: | 0793188237 |