Why CRM doesn't work : how to win by letting customers manage the relationship
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London :
Kogan Page Ltd. ,
2003
|
| Subjects: |
| Physical Description: | 263p. ; 24cm. |
|---|---|
| ISBN: | 0749439475 |
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London :
Kogan Page Ltd. ,
2003
|
| Subjects: |
| Physical Description: | 263p. ; 24cm. |
|---|---|
| ISBN: | 0749439475 |