APA (7th ed.) Citation

Woodcock, N., Foss, B., & Stone, M. (2003). The Customer management scorecard: Managing crm for profit. Kogan Page Ltd..

Chicago Style (17th ed.) Citation

Woodcock, Neil, Bryan Foss, and Merlin Stone. The Customer Management Scorecard: Managing Crm for Profit. London: Kogan Page Ltd., 2003.

MLA (9th ed.) Citation

Woodcock, Neil, et al. The Customer Management Scorecard: Managing Crm for Profit. Kogan Page Ltd., 2003.