APA (7th ed.) Citation

Carlaw, P. (2002). Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff. The McGrawHill Companies.

Chicago Style (17th ed.) Citation

Carlaw, Peggy. Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff. New York: The McGrawHill Companies, 2002.

MLA (9th ed.) Citation

Carlaw, Peggy. Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff. The McGrawHill Companies, 2002.