Mengendali aduan pelanggan : menukar cabaran kepada peluang
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Published: |
Petaling Jaya :
Prentice Hall (M) Sdn.Bhd. ,
2003
|
| Series: | Rahsia Kejayaan
|
| Subjects: |
| Item Description: | Includes index |
|---|---|
| Physical Description: | 250p. ; 23cm. |
| ISBN: | 9832473845 |