APA (7th ed.) Citation

Clegg, B. (2000). The Invisible customer: Strategies for sucessful customer service down the wire. Kogan Page Ltd..

Chicago Style (17th ed.) Citation

Clegg, Brian. The Invisible Customer: Strategies for Sucessful Customer Service Down the Wire. London: Kogan Page Ltd., 2000.

MLA (9th ed.) Citation

Clegg, Brian. The Invisible Customer: Strategies for Sucessful Customer Service Down the Wire. Kogan Page Ltd., 2000.