Improving customer satisfaction,loyalty and profit : an integrated measurement and management system

Bibliographic Details
Main Author:	Johnson, Michael D.
Other Authors:	Gustafsson, Anders
Format:	Book
Published:	San Francisco : Jossey-Bass Publishers , 2000
Subjects:	Consumer satisfaction Customer loyalty Customer relations

Improving customer satisfaction, loyalty and profit : An integrated measurement and management system by Johnson, Michael D.

Published 2000