Improving customer satisfaction,loyalty and profit : an integrated measurement and management system
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Published: |
San Francisco :
Jossey-Bass Publishers ,
2000
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| Subjects: |
PERPUSTAKAAN KOMUNITI PETALING JAYA
| Call Number: |
658 812 JOH |
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| Accession | Item Category | Format | Status | Notes |
|---|
| 118097 | PINJAMAN | BUKU | AVAILABLE |