Total quality service : a simplified approach to using the baldridge award criteria

Bibliographic Details
Main Author: Kessler, Sheila
Format: Book
Published: Kuala Lumpur : Syarikat First Agency , 1995
Subjects:

PERPUSTAKAAN KOMUNITI PETALING JAYA

Holdings details from PERPUSTAKAAN KOMUNITI PETALING JAYA
Call Number: 658 562 KES
Accession Item Category Format Status Notes
00070558 PINJAMAN BUKU AVAILABLE