Design and management of service processes : keeping customers for life
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Massachusetts :
Addison-Wesley Publishing ,
1996
|
| Subjects: |
PERPUSTAKAAN KOMUNITI PETALING JAYA
| Call Number: |
658.812 RAM |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| 00069634 | PINJAMAN | BUKU | AVAILABLE |