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| LEADER |
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| 001 |
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| 002 |
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| 005 |
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| 020 |
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|a 027361472X
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| 090 |
0 |
0 |
|a 658.812
|b WEL
|
| 100 |
1 |
|
|a Wellington, Patricia
|
| 245 |
1 |
0 |
|a Kaizen strategies for customer care :
|b how to create a powerful customer-care program-and make it work
|c Patricia Wellington
|
| 260 |
|
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|a London :
|b Pitman Publishing ,
|c 1995
|
| 300 |
|
|
|a 239 p. ;
|c 22 cm.
|
| 650 |
0 |
0 |
|a Costumer satisfaction
|
| 650 |
0 |
0 |
|a Customer services
|
| 999 |
|
|
|a 047774
|b BUKU
|c PINJAMAN
|e PERPUSTAKAAN KOMUNITI PETALING JAYA
|
| 999 |
|
|
|a 047775
|b BUKU
|c PINJAMAN
|e PERPUSTAKAAN KOMUNITI PETALING JAYA
|