Measuring and managing cusomer satisfaction : going for the gold

Bibliographic Details
Main Author: Kessler, Sheila
Format: Book
Published: Milwaukee,Wisconsin : ASQC Quality Press , 1996
Subjects:

PERPUSTAKAAN KOMUNITI PETALING JAYA

Holdings details from PERPUSTAKAAN KOMUNITI PETALING JAYA
Call Number: 658.812 KES
Accession Item Category Format Status Notes
059296 PINJAMAN BUKU AVAILABLE