APA (7th ed.) Citation

Gerson, R. F. (1992). Beyond customer services: Keeping customers for life. Crisp Publication.

Chicago Style (17th ed.) Citation

Gerson, Richard F. Beyond Customer Services: Keeping Customers for Life. California: Crisp Publication, 1992.

MLA (9th ed.) Citation

Gerson, Richard F. Beyond Customer Services: Keeping Customers for Life. Crisp Publication, 1992.

Warning: These citations may not always be 100% accurate.