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  1. 1
    The power of the phone : tested techniques to cut costs, save time and boost sales

    The power of the phone : tested techniques to cut costs, save time and boost sales by Cochrane, Pat

    Published 1993
  2. 2
    Cold calling techniques (that really work!)

    Cold calling techniques (that really work!) by Schiffman, Stephen

    Published 1991
  3. 3
    Fame that phone : controlling the tyranny of the telephone

    Fame that phone : controlling the tyranny of the telephone by Bird, Polly

    Published 1994
  4. 4
    Telephone tactics

    Telephone tactics by Roberts-Phelps, Graham

    Published 1999
  5. 5
    Keep them calling! : superior services on the telephone

    Keep them calling! : superior services on the telephone by Barret, Sherry L.

    Published 1997
  6. 6
    Call centers : technology and techniques

    Call centers : technology and techniques by Green, Jack A.

    Published 2003
  7. 7
    Mobile flirting : phone conversations sussed

    Mobile flirting : phone conversations sussed by Lamb, Kathryn

    Published 2001
  8. 8
    The Concise guide to telephone tactics

    The Concise guide to telephone tactics by Robert-Phelps, Graham

    Published 2004
  9. 9
    An aspirant's guide to call centers

    An aspirant's guide to call centers by Chadha, Roma

    Published 2004
  10. 10
    The T factor : how to win friends and influence people...over the phone !

    The T factor : how to win friends and influence people...over the phone ! by Tan Teck

    Published 2001
  11. 11
    Speak to influence : how to unlock the hidden power of your voice

    Speak to influence : how to unlock the hidden power of your voice by Berkley, Susan

    Published 2009