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  1. 1

    Kursus Perkhidmatan Pelanggan Berkualiti

  2. 2

    Seminar Persyarikatan Malaysia dan Anda

    Published 1991
  3. 3

    101 activities for delivering knock your socks off service by Thomas, Ann

    Published 2009
  4. 4

    Exceptional service, exceptional profit by Inghilleri, Leonardo

    Published 2010
  5. 5

    The Zappos experience by Michelli, Joseph A.

    Published 2012
  6. 6

    The social media strategist by Barger, Christopher

    Published 2012
  7. 7
  8. 8

    Outstanding! : 47 ways to make your organization exceptional by Miller, John G.

    Published 2010