APA (7th ed.) Citation

Stratten, S., & Kramer, A. (2014). Unselling.: The new customer experience. John Wiley & Sons, Inc..

Chicago Style (17th ed.) Citation

Stratten, Scott, and Alison Kramer. Unselling.: The New Customer Experience. New Jersey: John Wiley & Sons, Inc., 2014.

MLA (9th ed.) Citation

Stratten, Scott, and Alison Kramer. Unselling.: The New Customer Experience. John Wiley & Sons, Inc., 2014.

Warning: These citations may not always be 100% accurate.