rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Service failure
    sub title: the real reasons employees struggle with customer services and what you can do about it
  name:
    name part: Toister, Jeff
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: New York
    publisher: AMACOM
    date issued: 2013
    issuance: monographic
  physical description:
    extent: 202p. ; 24cm.
  note: Jeff Toister
  subject:
    topic: Customer relations
  subject:
    topic: Customer services
  subject:
    topic: Employees
    topic: Training of
  identifier: 9780814431993
  record info:
    record change date: 20130423.0
    record identifier: 0000172736