APA (7th ed.) Citation

Janakiraman, B., & Gopal, R. (2010). Total quality management: Text and cases. PHI Learning Private Limited.

Chicago Style (17th ed.) Citation

Janakiraman, B., and R.K Gopal. Total Quality Management: Text and Cases. New Delhi: PHI Learning Private Limited, 2010.

MLA (9th ed.) Citation

Janakiraman, B., and R.K Gopal. Total Quality Management: Text and Cases. PHI Learning Private Limited, 2010.