APA (7th ed.) Citation

Rappaport, S. D. (2011). Listen first: Turning social media conversations into business advantage. John Wiley & Sons, Inc..

Chicago Style (17th ed.) Citation

Rappaport, Stephen D. Listen First: Turning Social Media Conversations into Business Advantage. New Jersey: John Wiley & Sons, Inc., 2011.

MLA (9th ed.) Citation

Rappaport, Stephen D. Listen First: Turning Social Media Conversations into Business Advantage. John Wiley & Sons, Inc., 2011.