APA (7th ed.) Citation

Leland, K., & Bailey, K.. (1999). Customer service for dummies. IDG Books Worldwide,Inc..

Chicago Style (17th ed.) Citation

Leland, Karen, and Keith Bailey. Customer Service for Dummies. California: IDG Books Worldwide,Inc., 1999.

MLA (9th ed.) Citation

Leland, Karen, and Keith Bailey. Customer Service for Dummies. IDG Books Worldwide,Inc., 1999.

Warning: These citations may not always be 100% accurate.