APA (7th ed.) Citation

World Bank & Shah, A. (2005). Public services delivery: Public sector governance and accountability series. The World Bank.

Chicago Style (17th ed.) Citation

World Bank and Anwar Shah. Public Services Delivery: Public Sector Governance and Accountability Series. Washington, D. C.: The World Bank, 2005.

MLA (9th ed.) Citation

World Bank and Anwar Shah. Public Services Delivery: Public Sector Governance and Accountability Series. The World Bank, 2005.