APA (7th ed.) Citation

Kazanjian, K. (2007). Exceeding customer expectations: What Enterprise, America's # 1 car rental company, can teach you about creating lifetime customers. Currency Book.

Chicago Style (17th ed.) Citation

Kazanjian, Kirk. Exceeding Customer Expectations: What Enterprise, America's # 1 Car Rental Company, Can Teach You About Creating Lifetime Customers. New York: Currency Book, 2007.

MLA (9th ed.) Citation

Kazanjian, Kirk. Exceeding Customer Expectations: What Enterprise, America's # 1 Car Rental Company, Can Teach You About Creating Lifetime Customers. Currency Book, 2007.