APA (7th ed.) Citation

Schaller, M. (2007). The lead ladder: Turn strangers into strangers into clients, one step at a time. McGraw-Hill Companies.

Chicago Style (17th ed.) Citation

Schaller, Marcus. The Lead Ladder: Turn Strangers into Strangers into Clients, One Step at a Time. New York: McGraw-Hill Companies, 2007.

MLA (9th ed.) Citation

Schaller, Marcus. The Lead Ladder: Turn Strangers into Strangers into Clients, One Step at a Time. McGraw-Hill Companies, 2007.