APA (7th ed.) Citation

Back, K., & Back, K. (2005). Assertiveness at work: A practical guide to handling awkward situations. McGraw-Hill Publishing Company.

Chicago Style (17th ed.) Citation

Back, Ken, and Kate Back. Assertiveness at Work: A Practical Guide to Handling Awkward Situations. London: McGraw-Hill Publishing Company, 2005.

MLA (9th ed.) Citation

Back, Ken, and Kate Back. Assertiveness at Work: A Practical Guide to Handling Awkward Situations. McGraw-Hill Publishing Company, 2005.