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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000104961 |
| 005 |
20070116.0 |
| 020 |
|
|
|a 0470016345
|
| 090 |
0 |
0 |
|a 658.812
|b MUR
|
| 100 |
1 |
|
|a Murphy, John A.
|
| 245 |
1 |
0 |
|a Converting customer value :
|b from retention to profit
|c John A. Murphy
|
| 260 |
|
|
|a West Sussex,England :
|b John Wiley&Sons,Ltd ,
|c 2006
|
| 300 |
|
|
|a 388p. ;
|c 24cm.
|
| 650 |
0 |
0 |
|a Business planning
|
| 650 |
0 |
0 |
|a Customer relation
|x management
|
| 650 |
0 |
0 |
|a Relationship marketing
|
| 700 |
1 |
|
|a Burton, Jamie
|
| 700 |
1 |
|
|a Gleaves, Robin
|
| 700 |
1 |
|
|a Kitshoff, Jan
|
| 999 |
|
|
|a 00200655
|b BUKU
|c PINJAMAN
|e PERPUSTAKAAN KOMUNITI PETALING JAYA
|