APA (7th ed.) Citation

Durkin, D. M. (2005). The loyalty advantage: Essential steps to energize your company, your customers, your brand. AMACOM.

Chicago Style (17th ed.) Citation

Durkin, Dianne M. The Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand. New York: AMACOM, 2005.

MLA (9th ed.) Citation

Durkin, Dianne M. The Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand. AMACOM, 2005.