Customer service delivery : research and best practices

Bibliographic Details
Other Authors:	Fogli, Lawrence
Format:	Book
Published:	San Francisco : Jossey-Bass Publishers , 2006
Subjects:	Customer relations > Management Customer services

MARC


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245	0	0	\|a Customer service delivery : \|b research and best practices \|c Lawrence Fogli, editor
260			\|a San Francisco : \|b Jossey-Bass Publishers , \|c 2006
300			\|a 315p. ; \|c 24cm.
650	0	0	\|a Customer relations \|x Management
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