APA (7th ed.) Citation

Fogli, L. (2006). Customer service delivery: Research and best practices. Jossey-Bass Publishers.

Chicago Style (17th ed.) Citation

Fogli, Lawrence. Customer Service Delivery: Research and Best Practices. San Francisco: Jossey-Bass Publishers, 2006.

MLA (9th ed.) Citation

Fogli, Lawrence. Customer Service Delivery: Research and Best Practices. Jossey-Bass Publishers, 2006.

Warning: These citations may not always be 100% accurate.