APA (7th ed.) Citation

Greenberg, P. (2004). CRM at the speed of light: Essential customer strategies for the 21st century. McGraw-Hill / Osborne.

Chicago Style (17th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light: Essential Customer Strategies for the 21st Century. California: McGraw-Hill / Osborne, 2004.

MLA (9th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light: Essential Customer Strategies for the 21st Century. McGraw-Hill / Osborne, 2004.