Why service stinks... and exactly what to do about it!

Bibliographic Details
Main Author: Gross, T.Scott
Format: Book
Published: Chicago : Dearborn Financial Publishing, Inc. , 2003
Subjects:

PERPUSTAKAAN KOMUNITI PETALING JAYA

Holdings details from PERPUSTAKAAN KOMUNITI PETALING JAYA
Call Number: 658 812 GRO
Accession Item Category Format Status Notes
00175619 PINJAMAN BUKU AVAILABLE