APA (7th ed.) Citation

Gross, T. (2003). Why service stinks... and exactly what to do about it! Dearborn Financial Publishing, Inc..

Chicago Style (17th ed.) Citation

Gross, T.Scott. Why Service Stinks... and Exactly What to Do About It! Chicago: Dearborn Financial Publishing, Inc., 2003.

MLA (9th ed.) Citation

Gross, T.Scott. Why Service Stinks... and Exactly What to Do About It! Dearborn Financial Publishing, Inc., 2003.

Warning: These citations may not always be 100% accurate.