APA (7th ed.) Citation

Blanchard, K., & McBride, M. (2004). The One minute apology: A powerful way to make things better / Ken Blanchard and Margret McBride. Harper Collins Publishers Ltd..

Chicago Style (17th ed.) Citation

Blanchard, Ken, and Margaret McBride. The One Minute Apology: A Powerful Way to Make Things Better / Ken Blanchard and Margret McBride. London: Harper Collins Publishers Ltd., 2004.

MLA (9th ed.) Citation

Blanchard, Ken, and Margaret McBride. The One Minute Apology: A Powerful Way to Make Things Better / Ken Blanchard and Margret McBride. Harper Collins Publishers Ltd., 2004.