APA (7th ed.) Citation

Goetsch, D. L., & Davis, S. B. (2003). Quality management: Introduction to total quality management for production, processing and services (4th ed.). Pearson Education, Inc.

Chicago Style (17th ed.) Citation

Goetsch, David L., and Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. 4th ed. New Jersey: Pearson Education, Inc, 2003.

MLA (9th ed.) Citation

Goetsch, David L., and Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. 4th ed. Pearson Education, Inc, 2003.