APA (7th ed.) Citation

Knapp, D. (2003). A Guide to help desk concepts (2nd ed.). Thomson/ Course Technology.

Chicago Style (17th ed.) Citation

Knapp, Donna. A Guide to Help Desk Concepts. 2nd ed. Australia: Thomson/ Course Technology, 2003.

MLA (9th ed.) Citation

Knapp, Donna. A Guide to Help Desk Concepts. 2nd ed. Thomson/ Course Technology, 2003.

Warning: These citations may not always be 100% accurate.