APA (7th ed.) Citation

Shuman, J., Rottenberg, D., & Twombly, J. (2002). Everyone is a customer: A proven method for measuring the value of every relationship in the era of collaborative business. Dearbon Financial Publishing, Inc..

Chicago Style (17th ed.) Citation

Shuman, Jeffrey, David Rottenberg, and Janice Twombly. Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business. s.l.: Dearbon Financial Publishing, Inc., 2002.

MLA (9th ed.) Citation

Shuman, Jeffrey, et al. Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business. Dearbon Financial Publishing, Inc., 2002.