Successful service operations management with CD-Rom

Bibliographic Details
Main Author:	Metters, Richard
Other Authors:	King-Metters, Kathryn, Pullman, Medeleine
Format:	Book
Published:	Australia : Thomson/South-Western , 2003
Subjects:	Costumer services > Management Customer services > Management > Case studies

Description
Physical Description:	374p. ; 26cm.
ISBN:	0324135564

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