APA (7th ed.) Citation

McKean, J. (2003). Customers are people...: The human touch. John Wiley & Sons Ltd..

Chicago Style (17th ed.) Citation

McKean, John. Customers Are People...: The Human Touch. West Sussex: John Wiley & Sons Ltd., 2003.

MLA (9th ed.) Citation

McKean, John. Customers Are People...: The Human Touch. John Wiley & Sons Ltd., 2003.

Warning: These citations may not always be 100% accurate.