APA (7th ed.) Citation

Coscia, S. (1999). Customer service over the phone. Telecom Books.

Chicago Style (17th ed.) Citation

Coscia, Stephen. Customer Service over the Phone. New York: Telecom Books, 1999.

MLA (9th ed.) Citation

Coscia, Stephen. Customer Service over the Phone. Telecom Books, 1999.

Warning: These citations may not always be 100% accurate.