APA (7th ed.) Citation

Tschohl, J. (1996). Achieving excellence through customer service. Advantage Quest Sdn. Bhd..

Chicago Style (17th ed.) Citation

Tschohl, John. Achieving Excellence Through Customer Service. Petaling Jaya: Advantage Quest Sdn. Bhd., 1996.

MLA (9th ed.) Citation

Tschohl, John. Achieving Excellence Through Customer Service. Advantage Quest Sdn. Bhd., 1996.

Warning: These citations may not always be 100% accurate.