APA (7th ed.) Citation

Silverman, L. L., & Propst, A. L. (1998). Critical shift: The future of quality in organizational performance.

Chicago Style (17th ed.) Citation

Silverman, Lori L., and Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. Wisconsin, 1998.

MLA (9th ed.) Citation

Silverman, Lori L., and Annabeth L. Propst. Critical Shift: The Future of Quality in Organizational Performance. 1998.

Warning: These citations may not always be 100% accurate.