APA (7th ed.) Citation

Brown, S. A. (1999). Strategic costomer care: An evolutionary approach to increasing customer value and profitability. John Wiley & Sons Canada, Ltd..

Chicago Style (17th ed.) Citation

Brown, Stanley A. Strategic Costomer Care: An Evolutionary Approach to Increasing Customer Value and Profitability. Toronto: John Wiley & Sons Canada, Ltd., 1999.

MLA (9th ed.) Citation

Brown, Stanley A. Strategic Costomer Care: An Evolutionary Approach to Increasing Customer Value and Profitability. John Wiley & Sons Canada, Ltd., 1999.