APA (7th ed.) Citation

Newell, F. (2000). loyalty.com: Customer relationship management in the new era of internet marketing. McGraw Hill, Inc..

Chicago Style (17th ed.) Citation

Newell, Frederick. Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing. New York: McGraw Hill, Inc., 2000.

MLA (9th ed.) Citation

Newell, Frederick. Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing. McGraw Hill, Inc., 2000.