APA (7th ed.) Citation

McCarthy, D. G. (1997). The Loyalty link: How loyal employees create loyal customers. John Wiley & Sons,Inc..

Chicago Style (17th ed.) Citation

McCarthy, Dennis G. The Loyalty Link: How Loyal Employees Create Loyal Customers. New York: John Wiley & Sons,Inc., 1997.

MLA (9th ed.) Citation

McCarthy, Dennis G. The Loyalty Link: How Loyal Employees Create Loyal Customers. John Wiley & Sons,Inc., 1997.