How to design and deliver quality service training

How to design and deliver quality service training

Bibliographic Details
Main Author:	Newby, Tony
Format:	Book
Published:	London : Kogan Page Ltd. , 1992
Series:	Pratical Trainer Series
Subjects:	Training service

Similar Items

Designing and delivering training for groups
by: Leigh, David
Published: (1991)

Delivering customer service : how to win a competitive edge through managing customer relationships successfully
by: Payne, Shelia
Published: (2005)

Customer service training 101
by: Evenson, Renee
Published: (2011)

Delivering satisfaction and service quality
by: Hernon, Peter
Published: (2009)

Training for total quality management
by: Jeffries, David
Published: (1996)

How to design and deliver training for the new and emerging generations
by: El-Shamy, Susan
Published: (2004)

The quest for quality in services
by: Rosander, A.C
Published: (1989)

Delivering knock your socks off service
Published: (2012)

Customer service training 101 : quick and easy techniques that get great results
by: Evenson, Renee
Published: (2005)

Managing Quality Customer Service
by: Martin, William B
Published: (1989)

The Customer service activity book : 50 activities for inspiring exceptional service
by: Doane, Darryl S.
Published: (2005)

Managing for quality in the service sector
Published: (1991)

Developing effective training skills : A practical guide to designing and delivering group training
by: Pont, Tony
Published: (1996)

Service failure : the real reasons employees struggle with customer services and what you can do about it
by: Toister, Jeff
Published: (2013)

Total quality service : a simplified approach to using the baldridge award criteria
by: Kessler, Sheila
Published: (1995)

Same training half the time : delivering results for busy learners
by: Devlin, Kimberly
Published: (2018)

Training library staff and volunteers to provide extraordinary customer service
by: Todaro, Julie Beth
Published: (2006)

101 activities for delivering knock your socks off service
by: Thomas, Ann
Published: (2009)

How to manage training : a guide to design and delivery for high performance
by: Nilson, Carolyn D
Published: (1997)

How to manage training : a guide to design and delivery for high performance
by: Nilson, Carolyn D.
Published: (2003)

Presenting service : The ultimate guide for the foodservice professional
by: Kotschevar, Lendal H.
Published: (1999)

Presenting service : the ultimate guide for the foodservice professional
Published: (1997)

Designing for service : key issues and new directions
Published: (2018)

Quality standards for : evaluating multimedia and online training
by: Gillis, Lynette
Published: (2000)

Secret service : hidden systems that deliver unforgettable customer service
by: DiJulius, John R.
Published: (2002)

How to measure training results : a practical guide to tracking the six key indicators
by: J.Phillips, Jack
Published: (2002)

Customer service training 101 : quick and easy techniques that get great results
by: Evenson, Renee
Published: (2018)

Develop your training skills
by: Rae, Leslie
Published: (2001)

Writing training materials that work : how to train anyone to do anything
by: Foshay, Rob
Published: (2003)

Training to imagine
by: Koppett, Kat
Published: (2013)

Vocational training strategies
Published: (2002)

Training plus : revitalizing your training
by: Clegg, Brian
Published: (2000)

At your service : calamities,catastrophes and other curiosities of customer service
by: Becker, Hal
Published: (1998)

Training for organizations
by: O'Connor, Bridget N.
Published: (2002)

Using presentations in training and development
by: Rae, Leslie
Published: (1997)

Training that works! : a guide to on-the-job training
by: Cadwell, Charles M
Published: (1995)

Customer service : skills for success
by: Lucas, Robert W
Published: (2009)

Beyond training : the practitioners' perspective
Published: (2010)

Training on trial : how workplace learning must reinvent itself to remain revelant
by: Kirkpatrick, Jim D.
Published: (2010)

The 1999 Training And Performance Sourcebook
by: Silberman, Mel