APA (7th ed.) Citation

Waller, J., Allen, D., & Burns, A. the T.O.M.toolkit: A guide to pratical techniques for total quality management. Kogan Page.

Chicago Style (17th ed.) Citation

Waller, Jenny, Derek Allen, and Andrew Burns. The T.O.M.toolkit: A Guide to Pratical Techniques for Total Quality Management. London: Kogan Page.

MLA (9th ed.) Citation

Waller, Jenny, et al. The T.O.M.toolkit: A Guide to Pratical Techniques for Total Quality Management. Kogan Page.